Managed IT services for remote-first healthcare teams
Short answer: Keepwell provides managed IT services for healthcare companies whose people work from everywhere, built for telehealth and behavioral health teams. You get laptops shipped ready, accounts secured with MFA, devices managed and protected, a help desk, clinicians offboarded within an hour, and a HIPAA security evidence pack on hand.
What does managed IT for a virtual care company include?
- Zero-touch laptop setup, with each laptop shipped straight to the person's home
- Google Workspace or Microsoft 365 administration
- Identity and sign-in, with multi-factor authentication (MFA) enforced
- Device management for encryption, updates, screen lock and remote wipe
- Endpoint protection with managed detection
- Help desk, onboarding and backup
- Phishing training and simulations
- Monthly security reporting and a HIPAA security evidence pack
Who is it built for?
Virtual care and behavioral health companies with 10 to 300 people spread across states, where an onsite local IT shop is a poor fit.
Why does remote-first care need different IT?
Local IT shops are built for offices. Virtual care companies need devices shipped to homes, access cut the moment someone leaves, and proof of security controls for payers, auditors and insurers.
How does Keepwell take over your IT?
- Assess: we review your devices, accounts, email security, backups and EHR access.
- Standardize: one stack for device management, identity, endpoint protection and backup.
- Run: help desk, onboarding, offboarding and monthly security reporting.
How fast can a departing clinician lose access?
Within an hour. We disable the account, revoke sessions, lock or wipe the device if it is not coming back, and move client records and inbox ownership to the right person.
How much does it cost?
| Plan | Price | What it covers |
|---|---|---|
| Core | $125 per user per month | Device management, identity, admin, help desk and backup |
| Secure | $175 per user per month | Everything in Core plus endpoint detection and response, phishing training and HIPAA evidence |
A $1,500 monthly minimum applies.
Where does HIPAA fit?
We help gather security evidence and run controls. Compliance depends on your own policies and risk analysis. The HIPAA IT checklist for remote-first care teams lists the controls to cover, and the HIPAA MFA requirement guide walks through MFA and encryption step by step.
Frequently asked questions
Will you sign a BAA?
Yes. Keepwell will sign a business associate agreement (BAA).
How long does onboarding take?
Most companies are fully moved over in two to four weeks.
Do you support in-person clinics too?
Yes, though we are built remote-first.
Do you work with Google Workspace or Microsoft 365?
Both. We set up and run either platform for remote-first care teams. The Google Workspace vs Microsoft 365 for HIPAA comparison can help you choose.
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